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Roadside Assistance
Members have access to the following services in the event of a
roadside emergency (limited up to R500 per incident):
·
Flat battery (jump start or replacement of battery for the member’s
account)
·
Flat tyre (help with change of tyre)
·
Keys locked in vehicle (unlocking only)
·
Fuel assistance (limited to five liters per incident)
·
Minor roadside–running repairs (electrical, coil, immobilizer etc.)
·
Transmission of urgent messages
Tow-in
Tow-in service to the nearest approved dealership (if under
warranty), repair centre or panel beater in the event of:
·
Mechanical breakdown – covered up to R500
·
Electrical breakdown – covered up to R500
·
Accident damage – cost covered to the nearest approved panel beater
within a 40km radius (from dispatch point).
Courtesy Transport
Where the vehicle needs to be towed to a repairer, we will arrange
for the occupants of the vehicle (up to a maximum of four persons)
to be transported to a nominated destination where the breakdown has
occurred within a 100 km radius of your normal place of residence.
Hotel Accommodation
Where the breakdown has occurred outside a radius of 100 km from
your normal place of residence, resulting in an overnight delay, we
will arrange hotel accommodation for the occupants of the vehicle
(up to a maximum of four people). Cover up to R500.
Car Rental
If the circumstances of the problem entitles you to the hotel
accommodation benefit but you would prefer to continue with your
journey immediately, we will arrange for a rental car to enable you
to reach your destination, subject to your qualifying for a rental
vehicle in terms of the car rental companies general terms and
conditions. The costs incurred will be confined to rental charges;
delivery and collection of the hire vehicle, and the car must be
surrendered on arrival at your destination. Cover up to R500 and
subject to availability.
Vehicle Recovery
In the event of a member’s vehicle being left for repairs, we will
pay up to R500 for 24-hour, Group-B car rental or a flight ticket to
collect the vehicle after repairs. Alternatively, should the vehicle
have been towed to a dealership closer to the member’s place of
residence, we will supplement the additional tow costs with the
costs of car rental.
*Please note: This cover excludes all vehicles over 3 500kg,
trailers, caravans and boats. A member will not be entitled to
service where the vehicle is not in a roadworthy condition. Any
costs incurred through arrangements made by the member without prior
authorization shall not be reimbursed. Assistance is only available
in South Africa, Lesotho and Swaziland.
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